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Eliel Cycling Reviews

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Overall Rating

4.3
13 Reviews
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About Eliel Cycling

Eliel Cycling is known for handcrafting high-performance cycling gear. Their products are created in California using top-notch fabrics and the latest technology to ensure a perfect fit. They offer a range of products for both men and women, including custom and casual options. In addition to their products, they provide customer service for returns, exchanges, and product information. They also have fit guides for men and women, as well as a size chart for product information. Their customer service team is ready to assist with any cycling apparel questions.

Eliel Cycling Pros & Cons

Pros of Eliel Cycling:

  • Quality and Comfort: Eliel Cycling is known for its high-quality, handcrafted cycling gear. Their products are made in California using the best fabrics and latest technology, ensuring a perfect fit and comfort during rides.
  • Aerodynamic Design: Eliel's garments are designed with modern and anatomically correct cuts, which tend to be more aerodynamic than traditional club cuts.
  • Customer Satisfaction: Many users report high satisfaction with the comfort and performance of their products, particularly highlighting the quality of their bibs and jerseys.
  • Custom and Casual Options: Eliel offers both custom and casual cycling apparel for men and women, catering to a wide range of cycling needs.
  • Discounts and Programs: They offer a 10% discount on the first purchase for newsletter subscribers and have a Pro Program that provides discounts for personal use, though with certain limitations.

Cons of Eliel Cycling:

  • Price: Eliel Cycling products are generally considered expensive, which may deter some customers.
  • Customer Service Issues: Some users have reported difficulties with customer service, including unresponsive emails and phone calls, particularly during peak periods like Black Friday.
  • Fit Issues: There have been reports of inconsistent sizing, with some users experiencing fit issues even after multiple attempts to find the right size.
  • Durability Concerns: A few users have mentioned durability issues, such as bibs breaking down after a short period of use.

Overall, Eliel Cycling is praised for its high-quality products and comfort, but some users have experienced issues with customer service and durability.

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Eliel Cycling Customer Reviews (13)

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Claudio Lopez
Claudio Lopez
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Feb 14, 2023
Jens Dresdner
Jens Dresdner
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Feb 14, 2023
Jamie Dixon
Jamie Dixon
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Feb 14, 2023
Silje Laursen
Silje Laursen
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Feb 13, 2023
Anna Grunwald
Anna Grunwald
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Feb 13, 2023
Luigia Sabbatini
Luigia Sabbatini
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Feb 12, 2023
Jan Baum
Jan Baum
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Feb 12, 2023
Riley Cross
Riley Cross
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Feb 12, 2023
Lawrence Riley
Lawrence Riley
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Feb 11, 2023
Donatien Bernier
Donatien Bernier
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Feb 11, 2023

Eliel Cycling Customer’s Q&A

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Eliel Cycling Features and Benefits

Key Features and Benefits of Eliel Cycling:

  1. Handcrafted High-Performance Gear:

    • Eliel Cycling handcrafts high-performance cycling gear in California using the best fabrics and latest technology for a perfect fit.
  2. Custom and Casual Apparel:

    • They offer custom and casual cycling apparel for both men and women, catering to various needs within the cycling community.
  3. Exclusive Programs:

    • The Eliel Pro Program provides members with discounts on gear for personal use, limited to a total value of $1200 MSRP per year. However, products purchased using Pro Program benefits are not eligible for returns, exchanges, or credit.
  4. Discounts and Promotions:

    • New customers who join the newsletter receive a 10% discount on their first purchase.
  5. Fast Shipping:

    • Orders are shipped from San Diego, California, with most orders processed and shipped within the same business day if placed before 12pm PST. New collections or limited edition pieces may take two to three business days for order processing.
  6. Return and Exchange Policy:

    • Eliel Cycling has a clear return and exchange policy, allowing returns within 30 days if items are unworn, unwashed, and in their original packing. Refunds may take 7-10 business days to process.

Eliel Cycling Pricing

Eliel Cycling offers various products with prices ranging from $50 to $250. For example, the Eliel Knee Warmer Fit Kit costs $50, while the CUSTOM ART DEPOSIT is $250. Additionally, free 6–7 day delivery is available on orders over $100.

Eliel Cycling FAQs

FAQ

Eliel Cycling Alternatives

Eliel Cycling is known for its high-performance, handcrafted cycling gear made in California using the best fabrics and latest technology. Here are some key points about Eliel Cycling:

  • Product Range: Eliel offers a variety of cycling gear including jerseys, bibs, and outerwear. They provide size charts and product information to help customers choose the right gear.
  • Quality and Comfort: Their products are praised for their quality and comfort. Many users report that the bibs are incredibly comfortable with good padding, and the jerseys are comparable to high-end brands like Assos.
  • Customer Reviews: Eliel Cycling has a consumer score of 3.9 out of 5.0 and is known for its modern and anatomically correct garment cuts, which are often more aero than club cut.
  • Customer Service Issues: There have been reports of customer service issues, particularly during peak periods like Black Friday, where orders were delayed and communication was challenging.
  • Discounts and Promotions: Eliel Cycling offers various discounts and promotions, including a 10% off coupon for first-time purchases and up to 40% off with specific codes.

For alternatives to Eliel Cycling, you can refer to the list of top alternatives summarized by Knoji, which includes brands like Pushys, Rapha, and NeoPro Cycling.

FAQ

What is Eliel Cycling's repair policy?

Eliel Cycling offers a repair service for any gear that fails due to manufacturing or material defect within one year from the purchase date, at no extra charge for the original owner. However, the repair service does not cover damage or failures resulting from normal extended wear, improper care, or crashing.
FAQ

What is the return/exchange policy?

Eliel Cycling accepts returns and exchanges on items that are unworn, unwashed, and in their original packaging within the first 30 days of receipt. However, custom items and sale items are final sale and cannot be returned or exchanged.
FAQ

When will I receive my Eliel Cycling order?

With standard shipping, orders from Eliel Cycling are typically delivered within 2-5 business days. Eliel Cycling is located in Southern California and ships via FedEx Express for orders of $100 or more meeting the weight and dimensions restrictions outlined in the shipping guidelines, unless an alternative shipping method is selected.
FAQ

How can I qualify for free shipping?

Eliel Cycling offers free ground shipping on orders of $100 or more within the contiguous United States. This offer applies to the merchandise subtotal before any promo discounts, taxes or additional charges.
FAQ

What is the status of my Eliel Cycling order?

After an order is placed, Eliel Cycling processes and ships it promptly within 1-2 business days. You will receive email updates with tracking information once your order has been shipped.
FAQ

How long does it take to receive an order from Eliel Cycling?

Eliel Cycling ships gear from San Diego, California. Most orders are shipped within the same business day when placed before 12pm PST. For new collections or limited edition pieces, please allow two to three business days for order processing.

FAQ

What is Eliel Cycling?

Eliel Cycling is known for handcrafting high-performance cycling gear. The products are created in California using the best fabrics and the latest technology for a perfect fit. They offer custom and casual cycling apparel for both men and women. The company has strong roots in the cycling community and is recognized for its modern and anatomically correct cuts of garments, which tend to be more aerodynamic than club cut. Eliel Cycling also offers a 10% discount on the first purchase for customers who join their newsletter.

FAQ

About elielcycling.com Popular Products and Services?

"Elielcycling.com" offers a variety of products and services. One of the popular services is the Eliel Pro Program. This program allows members to purchase gear for personal use only, with a discount limited to a total value of $1200 MSRP per year. Violation of this limit can result in removal from the program. The program also requires discretion about the Pro discount and subscription to Eliel Cycling emails.

In terms of products, Eliel offers a range of cycling gear including jerseys, bibs, and outerwear. They provide size charts and product information to help customers choose the right gear.

It's important to note that products purchased using Pro Program benefits are not eligible for returns, exchanges, or credit. Membership in the Eliel Cycling Pro Program is for personal use only, and Eliel reserves the right to revoke membership at any time if it appears that a member is abusing their program benefits.

Eliel Cycling is a well-known cycling performance wear brand with an overall consumer score of 3.9 out of 5.0. They compete against other cycling performance wear brands like Pushys, Rapha, and NeoPro Cycling.

Please note that specific products may be excluded from discount, and the discount % may vary based on product category.

FAQ

Can you tell me more about Eliel Cycling?

Eliel Cycling is known for handcrafting high-performance cycling gear. Their products are created in California using the best fabrics and the latest technology for a perfect fit. They offer custom and casual cycling apparel for both men and women. A global search for a manufacturer led Eliel to set up their own shop right at home in California. They combine their depth of cycling experience with the latest cutting-edge technologies, allowing them to rapidly prototype and test every concept. Eliel is a California-based kit company with strong roots in the cycling community. They offer some of the coolest-looking kit designs on the circuit, but half of what makes their kit look so good is the modern and anatomically correct cuts of the garments, which in general tends to be more aero than club cut. They also offer a newsletter subscription, which provides a 10% discount on your first purchase.

FAQ

How long does it take to ship an order from Eliel Cycling?

Eliel Cycling ships their gear from San Diego, California. Most orders are shipped within the same business day when placed before 12pm PST. For new collections or limited edition pieces, please allow two to three business days for order processing. Please note that during specials or sales, orders may see a delay in shipping.

FAQ

elielcycling.com Return Policy?

Eliel Cycling has a clear Return and Exchange Policy. All items must be returned within 30 days, unworn, unwashed and in their original packing. Returns and exchanges will be processed after garment inspection within five business days. Refunds may take 7-10 business days to process based on your banking institution.

As for the Shipping Policy, Eliel gear is shipped from San Diego, California. Most orders ship within the same business day when placed before 12pm PST. For new collections or limited edition pieces please allow two to three business days for order processing. During specials or sales, orders may see a delay in shipping. Free ground shipping applies to all orders $100 or more within the contiguous United States. This offer is based on the merchandise subtotal before any promo discounts, taxes or additional charges. International orders over $350 qualify for free International Economy shipping in the following regions: Australia, European Union, Canada, Mexico, and Central America. If your shipping designation falls outside of the listed shipping regions, you will be required to pay for shipping.

FAQ

What is the contact information of Eliel Cycling?

Eliel Cycling can be contacted at the following addresses and numbers:

  • Address: 1271 Activity Dr, Vista, CA, 92081
  • Phone Number: (760) 509-4753
  • Customer Service: +1 858-704-6412
  • Email: orders@elielcycling.com
  • Custom Sales Email: custom@elielcycling.com

Operating hours are from Monday to Friday, 8:30am - 5:00pm PST. Please note that these details might have changed, so it's always a good idea to check their official website for the most up-to-date information.

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